**We’re back and Covid-19 secure**

We are delighted to have opened our doors once again
to welcome our members, both old and new.

Cthe,he Key Health Club is open and we are delighted to welcome both new and existing members!

Until 17th May (subject to confirmation by the UK Government) we are open as normal but with three specific restrictions which we have to adhere to:

1) The Cafe must remain closed.
2) We cannot run any Group Exercise Classes (in the Studio or Pool)
3) The Sauna must remain closed

We appreciate how disappointing this will be for many of you, so until 17th May we have initiated the following:

1) Replaced the Aqua classes with 9 additional Member Swim Sessions. For those who are not strong swimmers even walking up and down the pool during one of these sessions would still offer a great exercise opportunity. Should you want some exercises to do in the pool, please speak to Harrison and he will be happy to advise you.

2) Vicky, Kerry and Harrison will provide ‘One to One’ personal sessions in the gym. These will be pre-bookable 30 minute sessions available during the times when the classes would normally be running and quieter gym session times. They will be open to every member but especially for those who normally attend classes and are perhaps looking for some inspiration and motivation to use the Gym whilst the classes are unavailable.

You can rest assured that we have implemented all the necessary government and industry guidelines to ensure the Club remains safe and enjoyable for everyone.

We have detailed below how we must operate initially until the guidance relaxes further. We appreciate there is a lot to take in but rest assured that our team will be on hand to guide you, as required. Like everyone else, we are learning as we go and constantly reviewing the operation to ensure we achieve the right balance between you having a great workout and the measures we need to take to ensure we are all safe.

What has not changed is our welcome and we can’t wait to see you all and to start having fun again at The Key!

Entering the Club

  • Please do NOT enter the building if you have symptoms of coronavirus (a fever or a new persistent cough or no sense of taste or smell)
  • ALL existing members or potential new members will need to register at Reception to gain access to the Club.
  • It is mandatory that all members must pre-book their session(s) whether to use the gym, pool or attend a Gym One to One session using the online booking system or contacting Reception.
  • Only enter the building at the time of your pre-booked session – early arrivals will need to wait in the designated area of the club until their slot/class time.
  • Sanitise your hands in Reception.
  • Adhere to the social distance guidelines in place.

Attending the Gym

Gym sessions will still be available to book up to 7 days in advance and sessions will mainly be 1.5 hours in duration. We still are able to accommodate 15 people in the Gym at any one time so booking slots should be readily available.

Please continue to enter via Reception and leave via the emergency exit door to help control traffic flow within the Club. Please also continue to wipe down the equipment (antibacterial wipes provided) after each use. Personal towels are NOT allowed in the gym (or classes) due to the high potential to spread the virus.

A few lockers are available in the gym to store coats, tops, personal items, etc. whilst using the gym but please clean the locker and key after use using the wipes provided.

The positioning of equipment has been amended where necessary to allow social distancing to be maintained but please be aware of other users when moving around the Gym. Members will be required to sanitise their hands and wipe down the equipment (antibacterial wipes provided) after each use. Personal towels are NOT allowed in the gym. Doors and windows will be open to encourage fresh air circulation. Gym staff will be on hand to answer any queries.

Attending a Group Exercise Class (NOT CURRENTLY AVAILABLE)

All Classes will run in the Studio and be available to book up to 7 days in advance and some classes will be a little shorter to allow for 15 minute gap between back to back classes. Online booking is available now and bookings can be made at reception or by phone. We are still able to accommodate 12 people in the Studio at any one time for classes (10 for Indoor Cycling) so booking slots should be readily available.

When available, click here for the NEW Class timetable or log in to the ClubLink app. Paper copies are available at Reception. The Class Timetable will be reviewed on a regular basis as the guidelines change and in line with member demand.

Please Enter via Reception and go up the stairs through the Cafe to get to the Studio, early arrivals will need to wait in the corridor until called by the Instructor. Members will exit the Studio via the spiral staircase and then via emergency exit door within the Gym to help control traffic flow within the club.

Class attendees will be required to work out within the marked out space area allocated to them and to sanitise their hands and wipe down any equipment used (with antibacterial wipes provided) after each class. The Class Instructors will advise when, if necessary, you can retrieve any equipment you may need for the class and when to put it back; they will be on hand to answer any queries. Please adhere to the social distancing guidelines at all times – please do not wait/ gather pre-or post-class around the Studio and avoid entering the Instructor area taped out within the Studio.

We know a lot of you will be eager to get back to the classes but with the reduced number of spaces please be considerate in how many classes you book onto.

Please bring a full water bottle with you and, for now, please don’t sing (out loud) in the class.

Swimming Pool Usage (Aqua Classes are NOT CURRENTLY AVAILABLE)

Booking for both General Swimming and Aqua classes is still required and bookings can be made on line or via Reception. Swimming sessions are 40 or 45 minutes long and the start times will change in line with our extended opening hours and the return of Puddle Ducks swimming lessons. There will continue to be a maximum of 3 swimmers in the pool at any one time. Full details of booking slots available can be found on the class timetable.

Aqua Classes (when allowed) will run for a 35 to 45 minute duration and there will continue to be a maximum of 10 in each class. We would ask that participants are ready on poolside before your class start time but do not enter the water until your class starts and wait down the wall by the new seating area (covering the old jacuzzi) to enable the swimmers to have full use of their session and to exit safely. Please ensure that you vacate the changing rooms a maximum of 15 minutes after your class, showering at home where possible.

All swimming pool users are to enter and exit via Reception and early arrivals (more than 10mins before) will need to wait in Reception until their designated time slot.

Booking a Gym/Pool Session or a Gym One to One Session
For the moment, the guidance means we have to ensure members pre-book a session at The Club and with an additional Gym session and Pool session every hour it makes the Class Timetable very busy. Therefore, to make it easier when booking via the web site or the ClubLink app you can filter the timetable to display the ‘Facility’ you want to book – Gym, Swimming Pool or Studio (for exercise classes, when allowed). To do this:

1) Click on ‘Timetable’
2) In the top left hand corner of the screen click on ‘Filter’
3) Untick the facilities you don’t want to see
4) Scroll down to the bottom of the list of Instructors and click on ‘Apply’ in the bottom right of your screen
5) Then select the session(s) you want as normal











If you book on to a class or a pool session and know you are unable to make it, please cancel your booking via the App, web or calling Reception as someone may be on a waiting list and be able to attend in your place.

Changing Rooms and Toilets

Until the Government relaxes social distancing rules further, the use of the changing room will continue to be limited to Pool users only. A maximum of 10 people can be in the Ladies and 8 in the Gents changing rooms at the same time and the shower cubicles should continue to be used as changing cubicles as required.

Pool users should also arrive as “pool ready” as possible to minimise time in the changing rooms. Lockers are now fully in use with antibacterial wipes available for members to use before and after to wipe their locker and bench area.

Gym and Studio users should continue arrive ”workout ready” and shower/change post their session at home or at their onward destination. Lockers are now available in the gym if need to store any personal possessions during your workout.

Please do not use the toilets as “mini changing rooms” after your class/gym session to apply makeup, wash (apart from hands), etc. as this does not allow us to effectively maintain social distancing and hygiene guidelines which are critical at the current time. It is also unfair to other members who may want to use the toilet and are unable to do so due to space restrictions in place in those small areas. We appreciate this many not be convenient to everyone but we all have to abide by Government guidelines at the current time in order to keep everyone as safe as possible so we thank you in anticipation of your co-operation in this matter.

Toilets will be available to all as required (Ladies and Gents in the changing rooms, the unisex toilet in the Café and Ladies only adjacent to the Studio). Users should wash their hands before and after use and maintain the relevant social distancing rules if there is a queue!


The Sauna will unfortunately remain closed until 17th May. Once re-opened, a booking system will be in operation to ensure appropriate social distancing and also to reduce the environmental impact by operating the sauna at certain times of the day.

The Café

The Café will unfortunately remain closed until 17th May.

Personal Care Services and Physio

All of the Personal Care and Physio services are open. Appointments can be booked directly with the provider. Please be assured any non-member users of these services will be required to follow the same rules as members on entering and exiting the club with regard to hygiene, face coverings and social distancing.

Face Coverings

Face Coverings should now be worn on entering the club and when moving around the Club in public confined spaces but should be removed for all activities (Gym and Pool).